Buzziton Privacy Policy
At Buzziton, your privacy is paramount. This policy is crafted to inform you about the types of personal data we collect, how we use it, and the measures we take to protect your information during your experience on www.buzziton.com, when you place orders, and through any associated communication.
We recommend reading this policy thoroughly to understand the personal data we collect and the purposes for which it is used.
About Us
We are Buzziton, an online retailer specializing in computer components and electronic gadgets, committed to providing a secure shopping experience for our customers. “We,” “us,” and “our” refer to Buzziton and its affiliates, which act as the data controllers responsible for your data.
Data Collection & Usage
We collect information from you for various purposes, including setting up accounts, processing orders, and enhancing your experience on our Site.
Account Setup and Order Processing
Personal Information: Name, delivery and billing addresses, email, and contact number.
Financial Data: Securely tokenized card details (e.g., card number, expiration date).
Login Details: Username and hashed password for account security.
Order History: Records of transactions and interactions for customer service and order fulfillment.
User Activity Data: Collected through cookies to enhance user experience, improve website functionality, and support relevant marketing.
Device Information: Includes IP address, device identifiers, browser type, and operating system.
Promotional Entries: Data collected through competitions and promotional events (e.g., name, address, email, and phone number).
Customer Support
Correspondence Records: We may record interactions for training, quality assurance, and to resolve any inquiries.
How We Use Your Information
Buzziton uses your personal data to ensure optimal service delivery and continuous improvement.
Account and Order Management
Processing Transactions: For seamless order fulfillment, customer service, and refunds.Delivery Coordination: To arrange product shipping and ensure timely delivery.
Customer Support: To respond effectively to inquiries, feedback, or complaints.
Payment Verification: To safeguard against unauthorized transactions.
Enhancing User Experience
Service Quality: To improve customer support and tailor content for a better browsing experience.
Site Optimization: For system administration, security, and providing a seamless online shopping environment.
Marketing and Promotions
Targeted Offers: To suggest products, share discounts, and notify you about special promotions relevant to your interests.Social Media Engagement: To engage with you through social media channels if you have provided consent.Legal Grounds for Data Processing
Our primary legal grounds for processing your personal data include:
Performance of a Contract: To fulfill our contractual obligations to you.
Consent: For marketing and promotions, where you have provided explicit consent.
Legitimate Interests: To improve our products and services, understand customer preferences, prevent fraud, and enhance site security.
Legal Compliance: For regulatory and legal obligations, including tax and fraud prevention.
Data Retention
Buzziton retains your data only as long as necessary. Order data is kept for up to 7 years, aligning with regulatory requirements for record-keeping, while inactive accounts are periodically reviewed and archived.Data Sharing
We may share your information with trusted third parties to facilitate services, including:Payment Processors: For secure handling of online transactions.
Shipping Providers: To ensure timely delivery of your purchases.
IT and Security Services: To maintain website security and functionality.
Marketing Platforms: For effective customer communication and promotional activities.
International Data Transfers
In cases where we transfer data outside the UK, we ensure adequate protection through recognized safeguards.
Your Rights
You have specific rights regarding your personal data:Access: Request a copy of your data.
Correction: Amend inaccurate or incomplete information.
Erasure: Request deletion of data under certain conditions.
Restriction: Temporarily suspend data processing.
Objection: Dispute data processing based on legitimate interests.
Portability: Transfer data to another controller in a structured format.
If you have concerns regarding our data practices, you may contact the Information Commissioner’s Office (ICO) in the UK or reach out to us directly.
Contact Us
For any questions about our privacy practices or to exercise your rights, please contact our Data Protection Team at:Email: support@buzziton.com
Address: Buzziton Data Protection, Izabell House, 4-26 Regent Palace, City Centre, Birmingham, B1 3NJ.
This Privacy Policy is subject to periodic updates, and any changes will be posted on this page to keep you informed about how we protect your privacy.
