Complaints Process

Our Commitment:
If you’re dissatisfied, we want to hear from you to ensure we resolve the issue promptly.

Step 1: Initial Contact
Contact Us First:
Our Customer Service Team aims to provide the fastest resolution.

Response Time: Within 5 working days.
Information Required: Details and photos (if applicable) for product-related issues.
How to Contact Us:

Email: customerservice@buzziton.com (attachments up to 30MB)
Phone: +447878965192

Step 2: Escalation
If dissatisfied with the response, please escalate the matter with the person handling your complaint.
Further Review:
Email complaints@buzziton.com or write to the address above.

Step 3: External Resolution
Consumer Dispute Resolution Limited (CDRL):
An independent service for resolving disputes, available after our complaint handling process has been exhausted.

Website: www.cdrl.org.uk
Office Hours: Monday to Friday, 9 am – 5:30 pm
Mail: CDRL, 12-14 Walker Avenue,
Stratford Office Village,
Wolverton Mill, Milton Keynes, MK12 5TW
Finance Agreement Complaints
If your complaint concerns finance related to your purchase (e.g., via Klarna or PayPal), we will forward it to your credit provider, who will respond within eight weeks.

If Unresolved:
You may refer the matter to the Financial Ombudsman Service within six months of Klarna or PayPal’s final response.

Mail: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Phone: 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
This guide outlines the steps to ensure your concerns are addressed effectively.